Terms of Service &
Clinical Care Agreements
Please review the operational, clinical, and financial guidelines governing your treatment and digital interactions with Platina Dental.
Patient Care & Administrative Terms
These principles outline our mutual commitments to quality healthcare, punctuality, and clinical transparency.
Appointment Booking & Punctuality
Appointments scheduled online, via our AI assistant, or over WhatsApp are provisional until confirmed by our front-desk coordinators. We request patients arrive 10 minutes prior to scheduled slots to ensure thorough operatory sterilization.
Cancellation & Rescheduling Protocol
To respect surgical operatory time and waitlisted patients, we request a minimum of 24 hours advance notice for cancellations or rescheduling. Repeated unnotified no-shows may require pre-authorization deposits for future slots.
Clinical Treatment Estimates & Fees
Ballpark quotes shared digitally are non-binding estimates. Final treatment plans and fee structures are established solely after in-person physical examination, bone assessment, and 2D/3D diagnostic imaging.
0% EMI & Payment Terms
Payment is due upon service delivery per clinical stage. Third-party zero-cost EMI financing plans (Bajaj Finserv, credit card tenures) are subject to external financial partner approvals and verification terms.
Restoration Care & Clinical Warranties
Manufacturer warranties on premium implants (e.g., Straumann, Osstem) and CAD/CAM Zirconia prosthetics require adherence to regular 6-month preventive checkups and prescribed oral hygiene guidelines.
Digital Communication & AI Use
Website content, AI chat responses, and preliminary WhatsApp triage are educational aids. They do not constitute a formal diagnosis or replace the in-person judgment of our licensed dental surgeons.
Clinical Guidelines & Legal Protocols
Ensuring ethical dental practice in alignment with Dental Council of India (DCI) codes of ethics.
Patient Rights & Informed Consent
Every patient has the right to a detailed clinical explanation of their diagnosis, alternative treatment options, procedural risks, and itemized costs before signing physical informed consent.
Code of Conduct in Operatories
Platina Dental enforces a zero-tolerance policy against abusive language, harassment, or non-cooperation toward clinical and nursing staff across our KPHB and Kondapur studios.
Emergency Care Limitation
Our website forms and messaging channels are not monitored 24/7 for acute trauma. In cases of facial trauma or severe respiratory obstruction, proceed immediately to a hospital emergency room.
Jurisdiction & Dispute Resolution
All clinical services, financial agreements, and digital terms are governed strictly by the laws of India and subject to the exclusive jurisdiction of the competent courts in Hyderabad, Telangana.
Need Clarification on Our Treatment Terms?
Contact our front desk coordinators at KPHB (+91 85001 61986) or Kondapur (+91 93928 62650).
Book Your Appointment
Fill out the quick form below and our team will confirm your slot instantly.
Appointment Requested!
Thank you! Our clinic coordinator has received your request and will call you within 15 minutes to confirm your slot.
Book Your Appointment
Schedule your visit at our KPHB or Kondapur studio with our specialist team.
Appointment Requested!
Thank you! Our clinic coordinator has received your request and will call you within 15 minutes to confirm your time slot.