Patient Data Deletion Policy &
Right to Erasure Guidelines

How We Verify Your Identity

Because healthcare confidentiality is paramount, we must ensure that data deletion requests originate from the actual patient or legal guardian. Upon receipt of your request:

• Our Data Protection Officer will issue a one-time verification challenge via SMS/WhatsApp to the mobile number on file.
• In cases involving formal clinic registration records, you may be asked to present government photo identification (such as an Aadhaar Card or Driving License) matching your patient profile.
• Third-party requests will be denied unless accompanied by an authorized legal power of attorney.

Why Certain Clinical Records Cannot Be Erased

While your email, phone number, and chat logs can be purged from marketing sheets and conversational bots, India’s National Medical Commission (NMC) and Dental Council of India (DCI) regulations strictly prohibit the premature destruction of physical or digital health records. Diagnostic imaging, surgical notes, prescription logs, and treatment consents must be preserved for statutory minimum durations (typically 3 to 5 years from the last consultation) to safeguard patient care continuity and satisfy medicolegal compliance requirements.